Last updated: September 2021
ServiceM8 Messenger is a communication app for consumers engaging with trade contractors and service businesses, to enable the business to provide you a great service and communication experience.
ServiceM8 Messenger is made by ServiceM8 Pty Ltd, but is a separate app to the ServiceM8 job management solution. This Messenger app is designed for use by clients engaging with trade and service businesses which use ServiceM8 i.e. the Messenger app is for use by the client in the transaction, not the business.
ServiceM8 is committed to maintaining the privacy of your personal information.
The primary purpose of this policy is to communicate to you how ServiceM8 deals with your personal information. It explains how we collect, use and disclose your personal information, as well as other information or data associated with you and your use of our services. It also explains your obligations in using ServiceM8 Messenger.
Please read this page carefully, to help you make an informed decision about using the Service.
By accessing or using our software, you consent to the below terms in full.
This policy does not apply to third-party websites, products, or services even if they link to our Service, and You should consider the privacy practices and policies of those third parties carefully.
Personal information is information that can be used to identify an individual person, in particular by reference to an identifier such as a name, contact information or address.
We may collect personal information, and other information, when You:
When you use ServiceM8 Messenger, we may ask for and collect personal information, such as Your:
You may choose not to provide some of Your personal information, however this may prevent or severely constrain our ability to provide You with the Service and/or Your ability to use the Service.
When using the ServiceM8 Messenger service to communicate with a business using the separate ServiceM8 job management solution, the business will likely need to collect information about you, or may have already done so prior. For example, if you initiate or continue a dealing with a business through ServiceM8 Messenger & their use of ServiceM8, such as booking a job, the business may collect information about you, such as your name, address, phone number/s, email, as well as other information you provide for the purpose of the dealing/transaction.
When it comes to a ServiceM8 user which has entered your personal information into their ServiceM8 account, separately or via ServiceM8 Messenger, you will need to contact that ServiceM8 user directly regarding any questions or requests you have around the storage, use and retention of your information.
We may also automatically collect non-personal information that Your device provides to us in connection with Your visit to our website, communication with us, or use of the Service, such as:
We may also store usage data such as the date and time the application on your device accesses our servers, and what information and files have been downloaded to the application.
ServiceM8 does not knowingly attempt to solicit, facilitate the exchange of, or receive special categories of data, such as personal information relating to race, ethnic origin, political association, trade union membership, religious beliefs, criminal records or health information.
ServiceM8 collects Your personal information so that we can provide You with the Service and any related services You request. In doing so, ServiceM8 may use the personal information we have collected from You for purposes related to the Service, including to:
Your use of the Service means You consent to the collection, holding and usage of personal and other information for these purposes, and any other purpose for which you have provided express permission.
ServiceM8 is committed to the confidentiality of your information and data, and will only disclose Your personal and other information to third parties for limited purposes relating to provision of the Service to You, for the improvement of our Service, and under certain circumstances, as described below. We may disclose Your personal and other information with:
ServiceM8 takes physical, technical and administrative precautions to protect Your information from loss, theft, or unauthorised access, alteration or disclosure.
ServiceM8's servers are secured by SSL Certificates issued by Amazon, so all data transferred between You, businesses you engage with via the Service, and ServiceM8, is encrypted, including data transferred to iPhone and iPad devices.
Should ServiceM8 become aware of any accidental, unauthorised or unlawful destruction, loss, alteration, disclosure, or breach of personal information, if such a breach represents a risk to your rights and freedoms as a natural person, ServiceM8 will notify You of the breach as soon as possible.
It is your responsibility to protect the security of your access to the Service. Never share a ServiceM8 one-time verification code with anyone. ServiceM8 staff, and ServiceM8 affiliates and service providers, will never ask you to share a verification code.
ServiceM8 will not sell or otherwise disclose Your information to marketers or promotional third parties without your consent.
ServiceM8 may use your information for the purpose of sending you training, marketing or promotional communications, related to the Service, or which we determine may be of interest to you.
You may opt out of these communications via ‘unsubscribe’ mechanisms. However, note that we may still send You communications important to Your use and our provision and administration of the Service to You.
You may access your information via the ServiceM8 Messenger app.
You have the ability to access, alter or correct any personal information you have entered for the purpose of using the Service, and administering your use of the Service. It is Your responsibility to ensure the personal information You provide us is complete, accurate and up to date.
You can request all personal and other information we hold about you in writing at firstname.lastname@example.org. Following an information request, if you believe any of the information we hold about you is unnecessary, inaccurate, out of date or incomplete, please contact us at email@example.com.
We will process Your requests as soon as reasonably practicable. If it is not reasonable, practical, or appropriate for us to process Your request in the manner you have requested, or we determine it to be frivolous or vexatious, we will advise you accordingly.
You may stop using the Service at any time. Note that any personal and other data you have exchanged with a businesses over the course of using the Service will be stored in the respective ServiceM8 accounts of those businesses. You will need to contact the ServiceM8 user/s directly regarding any questions or requests you have around the storage, use and retention of your information.
You may not use the Service if you are under 16 years of age, unless ServiceM8 is provided with the appropriate parental or legal guardian consent.
Our services are global and data (including Your personal and other information) may be stored and processed in any country where we have operations or where we engage service providers, and we may transfer Your information to countries outside of Your country of residence, which may have data protection rules that are different to those of Your country. In these cases we will take measures to ensure that any such transfers, and Your information and account data, remain protected.
If You are located within the European Economic Area (EEA), your account data will be housed in data centres within the EEA. Note that certain personal information and account data may still be transferred outside of the EEA for the purpose of provision of the Service to You. In these cases, ServiceM8 has taken measures to ensure such transfers are provided an adequate level of protection and remain in accordance with applicable data protection law. You can read about ServiceM8 & the EU's General Data Protection Regulation here.
ServiceM8 reserves the right to change this policy at any time, and any amended policy is effective upon the posting on this website. In the event of any significant update/s, ServiceM8 will communicate these changes to You via the relevant app store, notification via the ServiceM8 website, or notification through the ServiceM8 Messenger app.
You agree that electronic disclosures and notices have the same meaning and effect as if we had provided You with hard copy notices. Disclosures and notices in relation to this policy or Your information shall be considered to be received by You within 24 hours of the time they are posted to our website or made available to You through the Service.
You must only use the Service for Your own lawful and legitimate purposes, consistent with its intent, in accordance with these terms and any notice sent by ServiceM8 or condition posted on the ServiceM8 website, the relevant app store, and applicable laws.
You may use the Service on behalf of others but if You do so You must ensure that You are authorised to do so and that all persons involved comply with and accept all terms of this agreement that apply to You.
When accessing and using the Service, You must:
As a condition of using the Service, You agree only to use it for lawful and legitimate purposes. You must not use the Service in a manner that:
ServiceM8 is under no obligation to ensure that your use of the Service, and communications through the Service, are legitimate or that they are related only to the use of the Service. You must exercise caution when using the Service’s communication tools. ServiceM8 reserves the right to remove any communication at any time, at its sole discretion.
You acknowledge that:
Title to, and all intellectual property rights in the Service, and any documentation relating to the Service, remain the property of ServiceM8.
ServiceM8 gives no warranty about the Service. Without limiting the foregoing, ServiceM8 does not warrant that the Service will meet Your requirements or that it will be suitable for any particular purpose. To avoid doubt, all implied conditions or warranties are excluded in so far as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and non-infringement.
ServiceM8 adheres to its best practice policies and procedures to prevent data loss, including a daily system data back-up regime, but does not make any guarantees that there will be no loss of data. ServiceM8 expressly excludes liability for any loss of data no matter how caused.
To the maximum extent permitted by law, ServiceM8 excludes all liability and responsibility to You (or any other person) in contract, tort (including negligence), or otherwise, for any loss (including loss of information, data, profits or savings) or damage resulting, directly or indirectly, from any use of, or reliance on, the Service.
If You are not satisfied with the Service, Your sole and exclusive remedy is to stop using it.
ServiceM8 reserves the right to suspend or terminate your use and access to the Service, without notice or explanation, at its sole discretion.
You indemnify ServiceM8 against: all claims, costs, damage and loss arising from Your breach of any of these terms, or a breach of any obligation You may have to ServiceM8.
You submit to the exclusive jurisdiction of the courts of Australia for all disputes arising out of or in connection with this agreement.
If any part or provision of these terms is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision.
Any notice given under these terms will be deemed to have been given on transmission. Notices to ServiceM8 must be sent to firstname.lastname@example.org or to any other email address notified by email to You by ServiceM8. Notices to You will be made via the ServiceM8 Messenger app, the ServiceM8 website, or the relevant app store, and shall be considered to be received by You within 24 hours of the time they are posted to our website or made available to You through the Service.